Book Publishing Fort
Last Updated: March 15, 2026
1. Policy Overview
Book Publishing Fort provides time-based creative and technical services.
Due to the labor and resource allocation involved, refunds are governed by
project stage, work completed, and contractual scope.
2. Full Refund Eligibility
A full refund (minus payment processing fees) may be granted if:
- Pre-Service Cancellation: Cancellation is requested within 48 hours of payment and no project work has commenced.
- Duplicate Transactions: A billing error resulted in multiple charges for the same service.
- Non-Initiation: The company is unable to begin the project within the agreed onboarding timeframe due to internal limitations.
3. Partial Refund Structure
If cancellation occurs after project initiation, refunds are calculated
based on production phase completion:
- Phase 1 – Strategy & Onboarding: 75% refundable
- Phase 2 – Active Production: 50% refundable once editing, design, or formatting has begun
- Phase 3 – Draft Delivery: 25% refundable after first full deliverable submission
Refund percentages reflect labor, resource utilization, and allocated
production hours.
4. Non-Refundable Conditions
- Approved Deliverables: Any phase approved in writing or via email confirmation becomes non-refundable.
- Completed Services: Once final files are delivered, the service is considered fulfilled.
- Third-Party Expenses: ISBN purchases, platform fees, advertising spend, printing, licensing, or external vendor costs are non-refundable.
- Market Performance: Refunds are not issued based on book sales, rankings, reviews, or commercial outcomes.
- Change of Mind: Cancellation due to preference change after production begins does not qualify for full reimbursement.
5. Refund Request Process
-
Submission:
Email
info@bookpublishingfort.com
with subject line:
“Refund Request – Order #”.
-
Review:
Requests are evaluated within 3–5 business days.
-
Disbursement:
Approved refunds are issued to the original payment method.
Processing may require 7–10 business days depending on the
financial institution.
6. Project Inactivity
If required materials, approvals, or communications are not provided
for 90 consecutive days, the project will be classified as inactive.
Reactivation may require an administrative restart fee.
Previously completed work remains non-refundable.
7. Dispute Resolution
We encourage clients to contact our billing department to resolve
concerns before initiating external payment disputes or chargebacks.
Formal reviews are conducted to reach an equitable resolution.
Billing Contact
